Shipping & Returns

Please allow approximately 2 weeks extra for embroidery due to fuel prices i need a decent amount to make each trip worthwhile 

Shipping Policy

At Westwine Equine, all of our products are handmade to order. Because every piece is custom made, lead times vary depending on the product. The estimated lead time for each item is clearly stated in its product description. Please allow for this time in addition to shipping.

Delivery within New Zealand

We use NZ Post for all deliveries. Once your order has been completed and dispatched, standard delivery times are:
  • Urban addresses: 2–3 working days
  • Rural addresses: 3–5 working days
(Delivery times are estimates provided by NZ Post and may vary, particularly during peak periods.)

Tracking
You will receive a tracking number by email once your order has been dispatched, so you can follow its journey to your door.

International Shipping

At this stage, orders are shipped within New Zealand only. If you are based overseas and interested in our products, please contact us to discuss possible options.

Important Notes

Shipping times apply after the product has been made. Please ensure your delivery address is correct when placing your order. We are not responsible for delays once your parcel has been handed to NZ Post, but we will assist where possible if an issue arises.

Returns Policy

At Westwine Equine, every item is carefully handmade to order. Because our products are custom made, we are unable to accept returns or provide refunds for change of mind, incorrect colour choice, or if the item is no longer required. 

Your Rights Under NZ Law

We follow the New Zealand Consumer Guarantees Act 1993 (CGA). This means you are entitled to a replacement, repair, or refund if your product is:

  • Faulty or defective
  • Damaged upon arrival
  • Not of acceptable quality
  • Not fit for its intended purpose

What to Do if There’s a Problem

If you believe your product is faulty or has arrived damaged, please contact us within 7 days of receiving your order with your order number, a description of the issue, and clear photos. We will assess the situation and work with you to resolve it promptly.

Exclusions

Returns cannot be accepted for custom-made or personalised products unless they are faulty or damaged. Normal wear and tear, or damage caused by misuse, is not covered.

Our Commitment

We take pride in the quality of our workmanship and materials, and every product is inspected before it leaves our workshop. If an issue does arise, we will do our best to put it right quickly and fairly.